Due to impacts of Covid-19 shipping delays beyond estimates may occur.
*Please note due to impacts of Covid-19 that shipping time-frames are estimates only. Thank you for your understanding during unprecedented times.
|Shipping Method||Shipping & Handling (Flat Rate)||Estimated Time for Delivery|
|$10.00 Flat Rate ( free >$120 )||
Within 7-10* working days
$18 ( VIC) $18.00 (National)
|Up to 5 working days|
*International postage starts from $20 pending zone, please ask for a quote
* Please Note: Express Post to WA or NT addresses can take up to 5-7 business days.
Shipping is free for orders over $120 (including any discounts). on standard delivery service only.
You should receive an email and SMS with your tracking information as soon as your order has been dispatched. Please get in touch via the Contact Us page if you require further assistance.
If you have a change of mind or would like to exchange your item/s, Bec & Bello are more than happy to process a store credit or exchange for you. Please ensure you meet the below criteria to be eligible to make a return. Please note, we are unable to offer refunds.
Items must be sent back within 10 business days of receiving your items.
Items must be unworn and unwashed with all tags and labels attached, in its original packaging.
Items can only be returned back to us for store credit or exchanges. Store credit is valid for 12 months. Exchanges must be of the same value.
Items must be full priced. All sale items are final and cannot be returned or exchanged.
Returns must be:
Please contact our Support Team to discuss the exchange.
You will be entitled to a refund or exchange under Australian Consumer Law if the product:
You may be asked to send photos for inspection to ensure our quality control measures are kept at their highest.
A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use.
If your purchase is from another store and not directly from Bec & Bello, you are required to return the item back to the original place of purchase along with your proof of purchase. The storeowner may, at their discretion, choose to replace, refund or return the item subject to their internal returns policy.
If you believe you have received a faulty product ordered directly from Bec & Bello, please contact firstname.lastname@example.org as soon as possible to arrange a refund or exchange with no postage costs incurred by you. We will credit the purchasing account or provide replacement Bec & Bello stock to the value of the original purchase.
If you believe you have received an incorrect product, please contact our team to discuss all options available to you.
We put our trust in Australia Post to deliver our products within our set timeframes to ensure customer satisfaction. If any delivery issues arise, please contact our Support Team as soon as possible.
If you have a question regarding a return please email email@example.com or submit an enquiry via our Contact Us page.
Please Note: Any delivery or completion date, or time stated, are estimates only and we cannot be held liable for any consequences whatsoever for any delay to such times.
New Backpack release Dispatch Dates: We will endeavour to commence dispatch of all newly relaunched Belle Bonne & new Bella Blades Backpack from early-mid December 2022. As soon as we are physically able to, our team will be working to have your backpack in your hands.
We acknowledge that you or your loved one may want to have their backpack as a gift under the tree. Unfortunately shipping times and any unforeseen postage delays are out of our control. For this reason, we cannot guarantee Christmas delivery at this point in time.
A pre-order is a new item or exclusive opportunity to secure an item that is either in transit or soon to be released to the market. Pre-order item delivery times vary and the delivery time will be updated on the product page. Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch.
The estimated release date stated on the product page is the date we expect to receive the stock at Bec & Bello. Stock can arrive earlier, or later if delayed in transit. Customs and transit delays are unforseen and we cannot predict a delay in advance. If you would like an update on your pre-order purchase, please feel free to contact us.